We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you received, you can apply for a return or exchange according to the following policies:

1. Returnable situations
You can apply for a return within 14 days after receiving the product, provided that any of the following conditions are met:

The product has manufacturing defects or transportation damage

The product does not match the order content

Unused, keep the original packaging, and the accessories are intact

If you request a return for personal reasons (such as not liking it, buying the wrong product, etc.), you need to bear the round-trip shipping costs and ensure that the product is unused and the packaging is intact.

2. Non-returnable situations
The following situations will not support returns or exchanges:

The product has been used or washed

Exceeded the return period

The product was not purchased from www.universalcupcover.com

Problems caused by human damage

3. Return process
Please send a return request to goldsupply@universalcupcover.com, attaching the order number, problem description and relevant photos (if applicable)

We will review and provide the return address and instructions within 2 working days

Please send the product back and provide a valid logistics order number

We will complete the refund or arrange an exchange within 5 working days after receiving the return and confirming that it is correct

4. Refund method
The refund will be returned according to the original payment path. We will notify you by email after the processing is completed.

5. Exchange instructions
If you want to exchange the product (such as changing the color or receiving a defective product), please indicate in the return application and we will assist in arranging it according to the inventory situation.